Frequently Asked Questions

Which spa equipment do I need for my new medical spa?

Starting a medical spa, an esthetician business or even getting spa equipment as an aesthetician is not always easy. The same goes for keeping your spa and salon offerings up-to-date. But knowing where to go to get your spa equipment makes it a whole lot easier. That’s why at Spa Source LLC we offer all the potential spa equipment you might need, making everything easy to navigate and find. Have specific questions regarding your spa and salon furniture? You can always contact our Customer Service team to help you.

Does your spa equipment work for all spas?

Yes, our spa equipment is perfect for all your spa equipment, medical practice, dental practice, and also chiropractic clinics and practices. Whether you are just getting started in the medical spa industry or are a seasoned esthetician, or an NP for years, our spa equipment lasts and gets the job done for both you and your customers.

How does your customer service process work?

You will always get one of our knowledgeable Customer Service team members on the phone. And unlike other companies, we don’t just disappear after we sell your spa equipment. You’ll be able to reach us even after the sale. After all, we are founded on repeat business. We work through any potential issue until it is 100% resolved and you are completely satisfied.

What can I do if I have a question about an order?

Just like our spa equipment, our Customer Service team is unparalleled. We offer a few ways to contact us so that you can rest assured knowing you will always be able to reach us. Our Live Chat is available throughout the day, providing answers to your questions instantly. Our Customer Service and, “After Sale” service extends beyond specific orders. Need help deciding which equipment is the best fit for you to purchase? Our expert team can help with that, too. You can also call us or send a general message to get the help you need. Even if you happen to need help after closing hours all you have to do is drop us a line using our contact us page.

What is salon spa, med spa, or general spa equipment cost?

$2-4K for Large Size Equipment (like Facial Beds for med spas or salon spas) and $200-$450 for Smaller Equipments for med spas or salon spas

What is the best equipment for a salon spa, med spa, or general spa equipment?

Exam Chairs, Trolley carts, Technician Stools, Towel warmers, Exam Chair Bedding Supplies, Magnifying Lamps salon spa, med spa, or general spa equipment

Looking for a discount or a discount code?

If you are looking to purchase any of our equipment and are looking for a discount code we can help with that. We offer a variety of discount codes that range from a total of 2% discount on your entire purchase which can be utilized by the following code: GetMe2, for a 3% discount feel free to use the discount code GetMe3, and for a $100 off on each exam chair and chiropractic table feel free to use the code VIP100BST. Please note, that your code is case-sensitive and should be either copy and pasted, or typed as you see it respecting all upper and lower case letters and numbers.

Looking for a discount or a discount code or multiple quantities or a large order, or for following us on IG or Instagram?

If you are looking to purchase any of our equipment and are looking for a discount code we can help with that. We offer a variety of discount codes that range from a total of 2% discount on your entire purchase of $1,500 or more which can be utilized by inputting the following code: The code “ GetMe2 ” for a 2% discount, the discount code “ GetMe3 ” for a 3% discount, and for a $100 off on each exam chair and chiropractic table feel free to use the code “ VIP100BST “. Please note, that your code is case-sensitive and should be either copied and pasted or the accuracy, or typed as you see it respecting all upper and lower case letters and numbers.

How long does shipping take?

All new orders are put in a queue and are shipped in the order in which they come in. Typically, during our busy months which are between February and the end of December all non-white-glove orders ship within one to three business days. And, depending on the destination zip code in relation to our California warehouse it will take between 1 to 8 business days to arrive at your location after the order is shipped from our California warehouse. Please note, that for all white-glove orders, you will need to add an additional 5 business days in addition to the standard shipping times.

Would you be able to hold my order for a later shipment date?

Yes! As a courtesy to our clients, we offer a FREE 60-day FOC hold after the initial purchase date of your invoice. After the free 60-day hold period a $49 per item / and per month fee applies.

Was your order damaged, stolen, or gone missing during transit?

Not to worry. All you need to do is to locate the DocuSign agreement that you signed prior to the shipping date in order to find out how to proceed to the next step. The step-by-step procedure is located in the DocuSign document that you were sent. However, if you need to contact us immediately you may either call us or drop us a line here using our contact us page.

Are you looking to become a distributor?

We currently only offer distribution rights and pricing for partners and buying groups that are able to purchase a minimum of 40 exam chairs or chiropractic tables each quarter. So, if you or the organization that you represent falls within that criteria please fill out the contact us form, and someone from our strategic partnership team will be in touch with you. However, if you fall outside of that criteria feel free to contact us via phone or email and we will give you our best and most up-to-date retail pricing and discounts.

What is the measurement of this item?

We list the weight, height, width, and all other accurate measurements for each item in our in “description” section of that particular item’s product page. It is actually quite simple. All you have to do is to locate the item of your choice, then scroll down about halfway through the page and you’ll see all of that information listed. However, if you still need help locating a particular detail feel free to call us during business hours, or drop us a line using our contact us page.

Is this item in stock?

Want to see if a particular item is in stock? If you see the item listed on the site and it is available for purchase we mostly likely have the item physically available to sell. So, order with confidence. If however, we happen to be out of an item our management team is happy to suggest an equivalent item that we do have in stock, or you might just get a free upgrade to the next best available item ?

What is your return policy?

You can read about our return policy by clicking on THIS link. However, if you are worried about the item not working out in your space we can help with that. One of the ways we can do that is to schedule a quick video call with you and your team and you can let us know if there are any features or functionality that you’d like to see during your live demo. Or, if you’re local you can always stop by our Los Angeles showroom, and we can show you around and answer any questions that you might have.

Do you do custom colors?

Do you need to make sure that the color of your new chair is a perfect match with your space? We can help with that. We have a swatch book of over 300 color pallets that you can ask us to FedEx to you and after you pick the color of your chair you can send the swatch book back to our location. We charge a flat $100 (non-refundable) shipping fee for the expedited (2-way) shipping fee(s), and a $500 (fully-refundable) deposit for the swatch book. Once you return the swatch book to us your $500 deposit will go towards your new purchase as a credit, or get refunded back on your card if you do not find a suitable color. However, if you end up picking a color that you think will work for you the fee to reupholster your new chair is $599 (per unit). This $599 (per chair) fee includes both the fabric cost as well as the labor cost.

How long do your chairs usually last?

With proper maintenance, you should be able to extend the useful life of your new exam chair up to 10 years from the date of purchase.

Do you have service reps in my area?

Yes! It is actually one of the main service points that sets our company apart from the competition. We have service representatives in all lower 48 states, Canada, Hawaii, Alaska, and all of Canada.

Do you buy back used or preowned beds and used spa equipment?

Unfortunately, since there is really no secondary market for used equipment we do not buy back any of our own equipment or any equipment made by other companies.

Where are you located?

We are headquartered in Southern California in the city of Sun Valley. So, relative to your location you should expect your order to arrive to you within one to ten business days from the date it leaves our facility.

What is the weight limit or load capacity of this chair?

We list the weight or “load” capacity for each item in our “description” section of that particular item’s product page. It is actually quite simple. All you have to do is to locate the item of your choice, then scroll down about halfway through the page and you’ll see all of that information listed. However, if you still need help locating a particular detail feel free to call us during business hours, or drop us a line using our contact us page.

Do you have free shipping or a free delivery offer?

Except on very few items we do not offer free shipping on our equipment at this time. However, we do offer a hassle-free standard “curbside” delivery service for a flat rate of $199. Please note, that if you are located in Hawaii, Alaska, or in the City of New York (city proper) our system will still show you the $199 stand curbside shipping service. That said, you should expect to receive a follow-up call from one of our team members after you placed your order online. During that follow-up call, you will be given the price difference between the $199 that you’ve paid and the extra shipping charges that we need to collect from you in order to deliver your equipment to your location. Usually, such charges are anywhere from an extra $100 to $200 per item depending on your location and how remote you are.

Your chair’s “RESET” function does not work anymore?

There is actually an easy fix for this issue. However, we will need to get you on the phone in order to give you instructions in order to quickly fix this issue quickly. Therefore, we ask that you give us a call at our main office number during business hours, or if it is after hours drop us a line using our contact us page.

Does your chair’s headrest not stay up and it seems to be broken?

What type of payments do you accept?

We accept all major credit cards. We also accept Amazon Pay, AFFIRM Pay, Klarna

Do you have payment plans or financing options?

We have two ways in which you can finance your new equipment. You have the option to pay using “AFFIRM” which is both a “Pay In 4” payment option and a financing option. You can find out what you qualify for when you’re prompted on our site and go through the necessary steps. If you have an “AFFIRM” account already then you’ll be presented with your options fairly quickly. However, if you don’t have an “AFFIRM” account you will be prompted to create a profile and then you will be directed to complete your order. A quick “Pro” tip for “AFFIRM” financing. You will need to have already finished putting all the items that you want to purchase in your cart and only then proceed to finance your purchase using our “AFFIRM” partnership.

However, if you are declined with “AFFIRM” you can try giving “QuickSpar” (Link HERE) a try. They are a more traditional bank and have a much higher approval rate for “B” Credit, “C” Credit, and even “D” rated credit clients.

Do you match prices?

Yes! Just as long as the competitor has the identical item, and in the identical color, and if they are in stock at the time of the price match we will absolutely match all competitor pricing.

Is there an online manual?

the functions of our chair are simple and straightforward and a manual is not needed. But we are happy to provide one-on-one support for any questions you have. So, feel free to get in touch with us during business hours, or if it is after hours drop us a line using our contact us page.